Refund Policy
About BetterPic: BetterPic is a digital service operated and managed by IndieInnova, S.L. ("IndieInnova"). For the purposes of this Policy, references to "BetterPic" shall pertain to the digital service provided by IndieInnova, S.L. All matters related to BetterPic, including this Refund Policy, are governed by the laws of Spain.
Introduction
Welcome to BetterPic (“Company”, “we”, “our”, “us”)! We are committed to providing a fair refund policy to our customers. This Refund Policy, governed by the previous Terms of Service, outlines the circumstances in which refunds can be made.
Refund Eligibility
Refunds requested within 14 days of purchase are eligible for a full refund if the order process has not been completed and no AI model has been trained. If the order process has begun or an AI model has been trained but you have not downloaded any generated images, a 10% non-refundable withholding fee will be applied to your refund amount. If the user has downloaded any images generated by our trained AI model, you will not be eligible for a refund.
In case of service outages, delays or disruptions, we will strive to fulfill your order as soon as possible. However, if we cannot fulfill your order within a reasonable timeframe, you may be eligible for a refund.
If your refund request pertains to the quality of the results, please first ensure that you complied with the photo requirements that were outlined prior to initiating your order:
- Upload a total of 10 chest-up photos, 2 side-profile shots, and 3 half-body images.
- Vary the environment and your facial expressions across the photos.
- Steer clear of wearing glasses or hats, using excessive makeup, or appearing nude in the photos. Avoid repetitive angles and poses.
- Exclude photos where you are not looking at the camera, photos featuring multiple people, or those of poor quality. Avoid strange facial expressions and overly close shots.
- Failure to adhere to these guidelines may affect the outcome and eligibility for a refund.
Refund Procedure
Customers eligible for a refund should contact BetterPic's customer support team to submit a refund request. You may need to provide certain information relevant to your Purchase including, without limitation, your full name, payment method and reason for refund. We highly recommend including screenshots to clearly illustrate any issues you've experienced.
All refund requests will be considered and responded to within a reasonable period of time. Where a refund is granted, it will be processed to the same payment method used during the initial transaction.
Time Frame for Processing Refunds
If a refund is granted, the amount will be credited back to the original payment method within 7-10 business days.
Appeal Process
In the event that your refund request is denied, you have the option to appeal the decision within 7 days by contacting our Customer Support Team for a re-evaluation.
Updates to This Policy
This Refund Policy is subject to change at BetterPic's sole discretion. Any changes will be updated on this page, with the last modification date clearly displayed.
Understanding
By availing of our Service or other services provided by us, you acknowledge that you have read this Refund Policy and agree to be bound by it.
This Refund Policy is governed by Spanish law. Any legal disputes arising out of this Refund Policy will be resolved in a court of competent jurisdiction in Spain.
If you do not agree with our Refund Policy or cannot comply with it, you are advised not to use the Service. Any exception or modification to this Refund Policy will be made at the sole discretion of BetterPic.
Contact Us
Please send your requests, complaints or any questions:
By email: refunds@betterpic.io.